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Reverse Search Exporting to PDF® Creating Reports Report Toolbar Report Manager ProSMDR® Web Console Configuring ProSMDR® Add / Edit Users Systray Application Accessing the Website Running ProSMDR® Installing ProSMDR® Trial and Registered Versions System Requirements




System Requirements

ProSMDR does not require a dedicated machine and can be run on any computer in your organization with a minimum Pentium III processor and 128Mb of Ram. ProSMDR has been tested for Windows XP and Vista.

To collect data from most telephone systems you will need a Serial Port and a null modem cable.

ProSMDR License and Trial Versions

The ProSMDR installation file will allow you to install a complete working copy of the application on any computer for a 14 day free trial. During the trial period ProSMDR will display the logo screen along with a message that the program is unregistered and running in trial mode.

To use the program beyond the 14 day trial you must purchase an unlock code.

Hello Direct, Inc.

When you first launch ProSMDR you will see an initial screen which will show you the status of your install. Initially the application runs in Trial mode and will run for 14 days. The number of days remaining is displayed on this screen. To continue using ProSMDR in Trial mode just click the Continue button.

To activate the program and remove the 14 day restriction the first thing you need to do is write down the ROM ID which is displayed above the Activate button. With your ROM ID handy visit our website at:

http://www.ProSMDR.com/BuyIT

After purchasing you will be provided with a Registration Code. Press the Activate button to enter your Registration Code.

Installing ProSMDR

The installation file for ProSMDR can be downloaded at
http://www.ProSMDR.com/tryit/

Simply run the installation file and follow the installation wizard to select a location to install the program.

Running ProSMDR

Configuration of ProSMDR

When you run ProSMDR for the first time the setup wizard will open and allow you to configure the initial settings.

Manufacturer and Model
Select a Manufacturer for your telephone system from the the drop down menu. Then select the model of your telephone switch. Click Next to continue to the Com Port Settings


Com Port Settings
Select the Com Port you used to connect to the SMDR port of your telephone switch. Be sure to set the Speed, Parity, DataBits and Stop Bits the same as are configured on your telephone system switch.


Web Server Setup
Warning-Please read this section carefully before changing the web server settings.

Web Server Application

A Web Server application is required to allow users to access the reports available in ProSMDR. Microsoft provides IIS or the Internet Information Server with many versions of Windows Operating Systems If IIS is installed on your computer it will be listed in the drop down list of available Web Servers.


If not don't fret becaused packaged in your installation file is a web server application called Cassini. Cassini will run on just about any operating system and the setup wizard will install and register ProSMDR without any interaction from you.

Web Server Port

Typically a Web Server serves pages on TCP/IP port 80. Many of you are familiar with TCP/IP ports from other telephony applications and here you may select another port to provide web pages on. This may be handy for port forwarding in your router and to avoid conflicts with other Web applications. Before you change this port be sure to check with the network administrator.
If IIS is installed on your machine the Cassini server will default to port 8080. While ProSMDR will work on either IIS or the Cassini Web Server we have found the Cassini server to perform much faster and recommend that you just press Next to continue.

Preferences
Lastly select this option if you want SMDR Data Collection and ProSMDR to run when the system is restarted. This is a handy feature which will alllow ProSMDR to keep running if the computer is restarted for any reason.


Please Note:
When the program is running in trial mode the splash screen will display when the program is started. Data collection will not begin until someone presses the continue button. Once you have registered your application the program will start automatically.

OK ... Where did the program go ?

When you run ProSMDR the initial screen or splash screen will display and then close. The application is now running and collecting data, ready to serve web pages and is right below in the Systray

Systray Application
Right click on the ProSMDR Icon for menu options.

On the menu
  • Exit - Shuts down the program
  • About - Displays the About Dialog
  • Stop Data Collection - Stop and Start SMDR collection
  • Properties - Change program preferences
  • Help - Displays this file
  • SMDR Manager - Display the Windows Reports Form


    • ProSMDR Web Console

    Accessing the Web Site

    The website for ProSMDR runs on the computer you installed the program on and can be found using the computer's IP Address or Hostname. First open a Web browser window on the host computer with the URL: http://localhost/

    Note: If you selected a port other than 80 in the Web Server setup then you must use that port in the URL.
    Example: http://localhost:8080/
    You will see the Web Console Login Screen and just below the words Web Console you will see the IP address and URL to use on other computers.

    Using this example direct a web browser on another computer on the network to http://192.168.50.2/ and the login page will load.
    Use the default login as Username: admin and Password: 1234.

    Adding / Editing Users
    When you are logged in as Admin you will see a link in the top right hand corner labeled Admin. Select this link to add or edit usernames.
    Create, delete or edit users.

    Creating Reports
    Start by selecting how you wish the data to be sorted.
    Options are by Extension, Date or SMDR Account Code.
    Select the Date Range for the report data.
    You may choose to filter which extensions are in the report data. You can choose All Extensions, A Single Extension or A Range of Extensions.
    Select the Create button to create your report

    Using The Report Toolbar
    At the top of the report content window is a toolbar which allows you to perform functions on the current report. Placing your mouse over each tool provides a tool-tip which gives a description of each feature.
    Options on the toolbar are:
    Move the current page
    Jump to a page
    Search the page
    Zoom in or out on the page
    Reverse Lookup

    The Dial field in report body provides a hyperlink function to a Reverse Telephone Number search. Clicking on the dialed number will open a new browser window with search results.

    Exporting Reports
    You can Export your reports to a PDF file
    Select the Export link and a new window will open with the current report in Adobe Reader. From the Adobe Reader you can Save and Print the report.
    Note: You must have the Adobe Reader installed on the computer viewing the reports. If you need Adobe Reader click the link below to download it.
    View In New Window
    Select the View In New Window link and the current report will display in a new browser window. This option allows you to view multiple reports at the same time. There is no limit on how many windows you may open.
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